FAQ
Shipping Policy:
All orders will be processed within 1-2 business days - the buyer will receive a confirmation email with the shipping tracking number once shipment has been made.
PDA Shop is not responsible for any lost or stolen packages. Please contact the relevant shipping company if an issue has arisen.
Shipping Costs and Delivery Estimates:
Standard within Australia over $150.00 AUD (5 - 10 business days) - FREE
Standard within Australia under $150.00 AUD (5 - 10 business days) - $15.00 AUD
Express within Australia (2 - 4 business days) - $20.00 AUD
Standard to New Zealand (4 - 14 business days) - $20.00 AUD
All orders require a signature upon delivery and we are unable to deliver to PO Boxes. Rural deliveries may incur extra charges, if this applies we’ll be in touch before we ship your order.
Sizing and Measurements:
All relevant measurements will be included in the product description. We recommend comparing these measurements with your own or those of a similar item you own to be confident in your purchase. If you require further, more specific measurements, please get in touch with us at info@pda-shop.com and we will gladly help you.
Photography Disclaimer:
Some of our e-commerce photos are shot on film so the colour may vary. Please refer to the individual garment photos for the truest depiction of the item - if you are unsure about the colour of an item please email us at info@pda-shop.com requesting photos before purchasing.
Gift Cards:
Gift cards are valid for 12 months from purchase date.
Return/Exchange Policy:
Vintage Clothing, Trinkets and Jewellery:
Given the unique nature of our vintage items, we do not accept returns or exchanges at this time.
Shopping vintage allows you the pleasure of adding to the history of a quality piece. We take great care in curating our collection of vintage items, ensuring that each item meets our standards, however, please keep in mind that vintage items may show signs of age, wear, and patina - all of which are integral to their charm. We encourage you to carefully review all product descriptions and images provided to make an informed decision before completing your purchase. You’ll find the following disclaimer on any items with notable imperfections:
Precious Despite Age: We have recognised that this second-hand item shows signs of wear - we have mentioned notable imperfections in the description and lovingly mended the piece where possible.
Vintage Footwear:
Like all of the pieces we offer, we carefully evaluate the condition our vintage footwear. However, the true condition of vintage footwear can sometimes reveal itself over time. If a pair of shoes exhibits significant damage beyond the expected wear of a vintage item, we will either repair the footwear or issue a credit note upon its return. If necessary, please contact us at info@pda-shop.com to arrange a solution.
Note: The decision to repair or issue a credit will be made at our discretion.
Conflict of Interest:
We do not accept exchanges or returns on any Conflict of Interest purchases.
Should there be an exceptional case where we’ve missed something and a return might be considered, please reach out to us at info@pda-shop.com
Buddy Hemp Goods:
If you're not fully satisfied with your Buddy Hemp Goods purchase, you can exchange/return full-price in store or online orders for a credit note within 14 days. Items must be unused with original tags or packaging intact, products not in original condition will not be accepted.
For returns or exchanges, email us at info@pda-shop.com
Note: Flash sale items and final sale products are non-returnable. Return shipping costs are the buyer's responsibility, but for your first exchange, we’ll cover the shipping of the new item to you.
Packaging:
PDA Shop orders are sent out using POLLAST!C mailers made from 100% recycled ocean bound plastic pollution. Our mailers can be recycled with your soft plastics.